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FAQ

MY ORDER

How do I place my order?  
Simply choose your style from the drop down menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our  customer service team and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.  
Can’t find it? No panic, just contact us and one our   customer representative  will help you! 

OUR PRODUCTS

What materials does Vinaya™ use?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.  They are made soft for comfort and are known for their quality, durability and great look so you can feel the energy when you wear them! 

PAYMENT

What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC and Diners Club cards as well as Apple pay.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
All our prices are in US dollars. 

HOW SECURE IS MY PERSONAL INFORMATION?

Vinaya™ adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING & DELIVERY INFO

When can I expect to receive my package?
Every single item on Vinaya™ is custom made just for you, and it will take us 8-20 business days to make and make sure your order is everything you hoped it would be prior to shipping.
Please note: Some of our promotional items (FREE just pay shipping) in our catalog are so popular that the shipping times may take longer (3-5 weeks)

WHAT ARE YOU SHIPPING TIMES?

US Shipping Time Estimates

Orgone Products (Custom made): 8-21 business Days

*Please see note below for International buyer and duty fees


Other Products: 20-30 Days

International Shipping Time Estimates

Orgone Products (Custom made): 12-21 business Days

*Please see note below for International buyer and duty fees


Other Products: 20-30 Days

 

Can I track my package?
A Tracking Number will be sent to you by email once your order has been shipped.

Please note:  
It may take up to 24h for your package to show up in the forwarder's tracking system.  
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

I never received my package, what should I do?
If your item has not arrived within 30 days for apparel products and 45 days for orgone products after having ordered, contact one of our champs through our  Contact Us page and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

Failure to pay your import duties automatically disqualify your order for any refund or partial refund consideration. 

GET IN TOUCH

At Vinaya™ we really value our customers and if none of the above answered your questions, feel free to contact us by email at  support@vinayaspirit.com